Especially the Bandar Puteri Branch. Why? Because they staff can give you all sorts of excuse (including personal problem???!!) to delay your warranty claim, to FIND your replacement parts and best is never call you to follow up as PROMISED.
What did I do? After travelling few times back to the shop and with N times sms to the staff. I gave up. Login to the Consumer Right Association Portal, type a complaint, click 'send'. That's it.
Will I get a reply? I will perhaps, but of course not too soon, but at least I take action.
Here is what happened:
30 April - Send my cordless phone for warranty claim, was charged another RM5 for the new phone warranty. Fine, I paid. Was promised can get a replacement phone after a week.
11 May - Travelling back to the shop, was told that, sorry, phone not arrive yet. Fine, I wait again since they said next week I can get it.
18 May - I went there again and wow, they told me the phone is 'ON THE WAY' to the shop, I can get it 'THE NEXT DAY'
19 May - I went to NZ, so my brother went there to take the phone. Result - Sorry don't have the phone, please wait again.
19-31 May - Brother went there again - Sorry, no replacement phone yet.
4 June - I finally get back my replacement phone BUT THEY LOST THE BASE! No base, can't charge battery, how to use???
4 June - 12 June - forgot how many sms I've send, how many promised I've been given, I still haven't get my base back.
WTF???!!! Enough is enough. Complaint. That's it. Some people just tend to take advantage when others are being nice. Such an attitude in servicing line, man, they should have close down the shop so that less consumers suffer from their lousy services.
What I wanna say here is, go LH Emart (especially SS2 Branch) to check out their electric goods, the price are amazing, you dont even need to waste time to bargain! Senheng?? Never again!